Adding a New Trunking Customer

1. Login to your partner account in Orion
   • Enter Username and Password
2. Select Login

From the Partner Account

• Select Order Forms
• Select New Trunking Customer

1. Enter New Trunking Customer Information
   • All items with an asterisk (*) are required
   • Use the scroll bar to view all required items
2. Select Next

1. Select Add Trunk

1. Select Order Term
2. Select Trunk Type by clicking in the small box on the left
3. Update the quantity for each item you are ordering (you can adjust quantity by using the up/down arrow or typing in a number)
4. Select Save when you have completed adding items

1. Enter Device Type (required)
2. Select if numbers are porting
3. Select if additional DIDs are required
4. When complete select Next

1. Select Add DID if ordering telephone numbers are needed
2. If not ordering any DIDs, select Next

1. Enter the NPA
2. Enter the NXX
3. Enter the quantity of DIDs to Order
   • Enter the quantity directly or use the up/down arrows to select quantity
4. Select Add DIDs to Order
5. Order will populate in the box
6. When complete select Add DIDs

DIDs Not Available

1. If no DIDs are available in your selected rate center, a pop up box will instruct you to back order your quantity of DIDs.
2. Select Ok. you will return to the screen above to back order DIDs

1. If more DIDs are needed, select Select DIDs and repeat the steps above
2. When DID order is complete select Next

1. Enter E911 information for customer
   • Items marked with an Asterisk (*) are required
2. If no E911 is needed, select the check box to skip 911 service
3. To complete form using existing customer information, select Use Address From Customer Information
4. Add the E911 TN, then update any other address items
5. When completed select Next

Notes

1. Use the provided space to include any additional information about your order.

View Order

1. Before you submit your order, you can review it by selecting View Order on the right.

1. When review is done select Close at the bottom of the screen

1. If after review a change is needed,  you can select the section needing changes in the View Order box to be taken directly to the screen needing updating, or
2. You can use the Back button
3. Once order is complete, select Save and Submit

After submitting the trunk order a BluIP Trunking Order Form will pop up

1. Review the information provided in the order form for accuracy
2. Scroll to the bottom of the form
3. Enter signer's Title
4. Enter signer's Full Name
   • Partners can now sign the order form on behalf of the customer, however in certain cases we may require a wet signature as well. The partner should also have a signed letter of authorization from the customer giving them the right to sign on their behalf.
5. Select Save and Submit

1. After selecting Save and Submit the system will generate an electronically signed PDF of the order and send it to BluIP
2. Save the copy for your files

Tickets

After submitting your order a ticket will be created in Orion and you will receive an email with the ticket number

As your order progresses the ticket status will be updated and you will receive an email with the update

You can check the status of your order any time by logging into your Orion account and viewing the ticket associated to the order