Add Trunking DIDs to an Existing Customer

Add trunking DIDs to an existing customer



  1. Login to your partner account in Orion
    • Enter Username and Password
  2. Select Login

From the Partner Account

  1. Select Order Forms
  2. Select Add Services to a Group
  1. Enter the Customer Name
    • Begin typing Customer Name and available customers will appear in a drop down box, select the customer.
  2. Select Next
  1. Enter the Billing Start Date
    • Enter the date directly or click on the calendar icon to select a date
  2. Select Next
  1. Select Add Packages
  1. Select Order Term
  2. Select Package Types
    • From the drop down box select the category DID
    • When done selecting categories click anywhere outside of the drop down box
  3. Select Additional DID's by clicking in the small box on the left
  4. Update the quantity for the DIDs you are ordering (you can adjust quantity by using the up/down arrow or typing in a number)
  5. Select Add Selected when you have completed adding DIDs
  1. When DID order is complete select Next
  1. Click on Select DIDs
  1. Enter the NPA NXXfor the DIDs being requested
    • Rate center will populate with the rate center information
  2. Select the DIDs you would like by placing a checkmark in the box to the left to the DID you would like to order
  3. Place a checkmark in the box to the right of the DID under the Is For Trunking column
  4. If you do not want to select the DIDs available or if no DIDs are available, indicate how many DIDs you would like by placing a quantity in the Back Ordered DIDs space in the top right
  5. Select Order
  1. If no DIDs are available in your selected rate center, a pop up box will instruct you to back order your quantity of DIDs.
  2. Select Ok. you will return to the screen above to back order DIDs.
  1. If you need additional DIDs in a different rate center click on Select DIDs and repeat steps above
  2. When DID order is complete select Next

Extra Info

  1. Depending on what packages are ordered, additional information may be requested. Specific questions will be in this area. Complete the requested information (if any). Ordering DIDs for Trunking will not require any additional information. 
  2. Select Next


  1. Use the provided space to include any additional information about your order.

View Order

  1. Before you submit your order, you can review it by selecting View Order on the right.
  1. When review is done select Close at the bottom of the screen
  1. If after review a change is needed,  you can select the section needing changes in the View Order box to be taken directly to the screen needing updating, or
  2. You can use the Back button
  3. Once order is complete, select Save and Submit
  1. Upon selecting Save and Submit a pop-up box with Order Agreement Terms will appear. Please read the terms of this order
  2. Select Ok to continue
  3. Select Cancel to cancel order submit

You will see a pop-up notice at the bottom of the screen that says Successful Submission when order is placed successfully.

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