How To - Process Payments (Cash, Check, Credit Card, and ECheck)

There are four types of payments that can be entered in Orion:

Recording payments that were processed outside of Orion:

• Cash - cash payments or credit cards processed through your gateway outside of Orion
• Check - checks received and deposited to your bank account

Processing AND recording payments within Orion:

• Credit Card Processor (customer information is stored on Orion)
• ECheck Processor (ACH or eCheck)

Go to the account (Customer or Enterprise) where the invoice are listed.

• Select Transactions  
• Scroll down to the Payments section
• Select Add

Complete the following information:

• Amount:  Enter Amount of payment
• Payment Type:  Select Cash or Check from the drop down menu
• Detail:  Type in the payment information you want to appear on the customer's invoice
• Check #:  Enter check number (this does not appear on the customer's invoice, only on your payment reports)
• Automatic Disbursement:  Check this option if you want the payment to be disbursed to the oldest amount due
• OPEN BALANCE INVOICES:  If there are invoices listed and you want to disburse the payment to an invoice that is not the oldest, place a check mark next to the invoice being paid (DO NOT check Automatic Disbursement)
• SAVE

Orion integrates with a significant number of processing vendors. CONTACT BLUIP TO SET UP YOUR PROCESSOR(S).

Select a card processing gateway from the Credit Card Gateway List and/or the ECheck (ACH) Gateway List,   Some gateways handle both credit cards and ACH transactions.  Check to see which gateways appear on both lists.

Credit Card Gateway List

ECheck (ACH) Gateway List

These are the most used gateways:

• AuthorizeNet
• IP Pay
• Moneris
• Payeezy
• Payflowpro.Paypal
• Vantiv/Litle

Note:  Not all vendors provide both credit card and ACH gateways

The ECheck component allows your website to securely process electronic checks without the need to redirect to a third-party site.  All transactions are accomplished through a secure HTTPS Post to any supported gateway. The secure response is received and then stored in the component’s response properties. Any web site on a standard HTTP server or any stand alone application can process transactions without the need for a secure server or third-party intervention.

When testing the credit card processor on your system, there are two test modes available.

1. On the processor page (Setup tab --> Card Processors --> Add/Edit).  As shown, there is a test mode check box. This is an Orion specific test mode, all cards whether real or fake will receive a successful response when using this check box. This is best used if you simply want to confirm that billing is attempting to process cards and should NOT be used in a production system scenario.

^OR

1. Set your processor gateway up in test mode (i.e. the test mode check box in Orion would NOT be checked). This configuration will be specific to each process and is not completed in Orion. You will need to log in to your processors gateway directly and configure this. Please refer to your processor company documentation for the configuration and how to use the test mode in this scenario. When you are satisfied that credit cards are processing with this setup, simply login to the processor gateway and turn off test mode. In most cases the processor gateway test mode will be more robust then Orion allowing you to enter specific amounts to test a successful debit, or other amounts to test processing failures. (i.e. AuthorizeNet allows you to use 1 dollar for a success, and any other amount would return a failure, in this way you can confirm that success messages and failure messages and operations are working correctly).

When confirming that your processor is working, the best method is to set the processor gateway to test mode, process some cards and run billing on your development server to confirm credit cards are charging as expected.

A good way to test a live credit card processor is to setup a personal account with a real company credit card, and process a $0.10 transaction. This is a small dollar amount that is easy to test and if successful, any larger amount for other real credit cards will be successful.  This is an excellent method for quickly confirming the credit card process is functional

Go to either the Customer's Customer or Enterprise account (whichever account contains the list of invoices)

• Select Tools
• Select Payment Methods (Tools and Utilities column)

• Select Add
• Select a payment method(s) from the drop-down menu  (Note:  Set up all possible payment methods)

Repeat above steps until all needed payment methods have been entered

Required fields are in RED

Complete all information required by your credit card processing vendor to add the Credit Card to the account

Select Save or if you need to enter more than one Credit Card, select Save/New

Once your payment methods have been entered:

Place a check mark to the left of the payment you want to designate as Default

Select the Default button

The Default payment method will now appear in BOLD   (Note: In order for credit cards to be run in mass during or after a monthly bill run, the credit card to be charged must be the default payment method)

1. From the list of Payment Methods, put a check mark in the Select box next to the payment method.  Select the Tools tab
2. Under Tools and Utilities, select Payment Methods
3. Enter a checkmark to the left of the credit card you wish to delete
4. Select the Delete button.  Note:  The default payment method will be in Bold.  Default payments cannot be deleted.  You must first assign a new default payment.

Below provides some common errors when attempting to process cards. You can find errors by reviewing the following reports:

1. Payment Decline: lists basic errors
2. Event Log: shows Credit Card return messages and errors
3. Payments: shows a full unparsed list of the returned value from the gateway