Add New Toll-Free Number

  1. Login to your partner account in Orion
    • Enter Username and Password
  2. Select Login

From the Partner Account

  1. Select Order Forms
  2. Select Add New Toll-Free Number
  1. Enter the Customer Name
    • Begin typing Customer Name and available customers will appear in a drop down box
    • Select customer by clicking on the customer name
  2. Select Next
  1. Verify Customer Information is Correct
  2. Select Next

E911 Information

  1. Enter E911 information for customer
    • Items marked with an Asterisk (*) are required
  2. If no E911 is needed, select the check box to skip 911 service
  3. To complete using existing customer information, select Use Address from Customer Information
  4. Add the E911 TN, then update any other address items
  5. When completed select Next

Enter the order information

  1. Select the Area of Service (Lower 48, USA or USA and Canada) from the drop-down box (required
  2. Select the Requested Activation Date(required)
    • Click on the calendar icon to select the first available date or enter date directly
    • First available Port Date will be at least 3 days from today's date
  3. Select option for Payphone Blocking
  4. Select Next
  1. Select how many Toll-Free Numbers you would like to order
    • You can directly enter the quantity or use the up/down arrows to make your selection
  2. Enter the ten digit vanity number(s) you would like to order in the box (ten digits only - no dashes or spaces; only one number per line).
    • If you are not ordering vanity numbers leave this box blank
    • If no vanity numbers are entered, BluIP will order the first available number
  3. Select Next



  1. Use the provided space to include any additional information about your order.

View Order

  1. Before you submit your order, you can review it by selecting View Order on the right.
  1. When review is done select Close at the bottom of the screen
  1. If after review a change is needed,  you can select the section needing changes in the View Order box to be taken directly to the screen needing updating, or
  2. You can use the Back button
  3. Once order is complete, select Save and Submit

You will see a pop-up notice at the bottom of the screen that says Successful Submission when order is placed successfully.


After submitting your order a ticket will be created in Orion and you will receive an email with the ticket number

As your order progresses the ticket status will be updated and you will receive an email with the update

You can check the status of your order any time by logging into your Orion account and viewing the ticket associated to the order

Have more questions? Submit a request


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