How To - Credit Card Refunds

Full Refund

From Customer's account (where the invoice resides)

Click on Transactions  

Click Credit Card / Credit Card Token Refund

Select a processed amount to refund from the list of successfully processed dollar amounts by place a check mark in the Select column next to the payment ID.

Click the Refund button.

Partial Refund

From Customer's account (where the invoice resides)

Click the Tools tab

Click Credit Card / Credit Card Token Refund

Instead of checking the box beside the processed amount you want to apply a partial refund to, click on its ID number

Enter any amount, partial or full

Click the Refund/Full Refund button

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