Full Refund
From Customer's account (where the invoice resides)
Click on Transactions
Click Credit Card / Credit Card Token Refund
Select a processed amount to refund from the list of successfully processed dollar amounts by place a check mark in the Select column next to the payment ID.
Click the Refund button.
Partial Refund
From Customer's account (where the invoice resides)
Click the Tools tab
Click Credit Card / Credit Card Token Refund
Instead of checking the box beside the processed amount you want to apply a partial refund to, click on its ID number
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