Polycom VVX Phones with Microsoft Skype for Business (Teams Interoperability) Quick Start Guide

VVX 201 phones can manage a maximum of 8 active, incoming, and held audio calls at a time. VVX 300 series, 400 series, 500 series, and 600 series phones can manage a maximum of 24 active, incoming, and held audio calls at a time. However, you can have only one active call in progress with numerous other incoming calls or calls on hold on all phones. Additionally, your system administrator can set up your phone to have up to six lines with unique extension numbers, or the same extension number as other lines on your network.

The Dialer enables you to enter a number to place a call and displays a list of previously placed calls. As you enter numbers, the Dialer displays a list of similar numbers in your directory, and you can select a match to automatically enter the number.

To Initiate a Call:

1. Do one of the following:
   • Start typing a phone number.
   • Select New Call.
   • Enter the phone number that you would like to call.
   • Pick up the handset, press the handset icon or the speakerphone icon.
2. Enter a number or select a recent contact.
3. Select Dial or tap the handset icon.

Place an International Call:

1. In the Dialer, quickly press the star key * twice.
2. A plus sign + will be displayed.
3. Enter the remainder of the number and press Dial or tap the handset icon.

Redial a Number:

Your phone automatically keeps a record of all the calls placed on your phone. You can recall the last contact you call using the Redial icon or soft key.

Do one of the following:

• Select Redial on the Home screen.
• Press the Redial soft key.

To Answer an Incoming Call:

Do one of the following:

• Pick up the handset.
• Press the speakerphone icon or select Answer.
• Press the headset icon.

After you answer the incoming call, the call becomes active.

To Answer a Call When in a Call:

When you are in an active call and an incoming call arrives on the same or a different line, a call waiting tone beeps, and the Incoming Call screen is displayed.

• Select Answer.
  • The active call will be placed on hold, and the incoming call becomes active.

You can end an active call on your phone at any time.

Do one of the following:

• Place the handset on the cradle.
• Press End Call.
• In the Calls screen, highlight the call and press End Call.

To View Your Daily Teams Meetings:

1. Navigate to Home Button > Calendar.
2. Your daily calendar of meetings will be displayed.

From your Polycom VVX S4B phone, you are able to join Teams Meetings (Audio Only).

To Join a Teams Meeting:

1. Tap on the Home button.
2. Tap Calendar. This will show you a list of your available meetings. Select the meeting you would like to join.
3. Once you select your meeting, the meeting information, including the Start & End Time, Location, and Organizer are available. Click Join to join the meeting.

Initiate a Skype for Business conference call with Skype for Business contacts or a group of contacts on your phone.

To initiate a conference call:

1. Press Meet Now > Invite.
2. Select a contact and press Dial.
3. Press Invite to add additional contacts.
   • Dial in the phone number and press the handset icon to invite them into the meeting.

To initiate a conference call with a group:

1. Press Contacts > Groups.
2. Select a group and press Dial All.

Conference Call Host Commands

When you initiate a conference call, you and all conference participants are listed as hosts. Conference participants with the Host icon next to their names are hosts and can manage conference participants.

As a host, you can manage call participants in the following ways:

• Mute all participants or individual participants.
• Remove participants from the conference call.
• Lock or unlock a conference.

These options do not display for attendees.

To Remove a Conference Participant:

1. From the Conference Call screen, tap on the name of the participant you would like to remove.
2. You will be given three options: Far Mute, Remove, and Close.
3. Tap on Remove to remove the participant from the call.
   • The removed participant will receive a notification informing them that the host has removed them from the conference.

To Mute a Participant:

1. During an active conference, tap on the name of the participant you would like to mute.
2. You will be given three options: Far Mute, Remove, and Close.
3. Tap on Far Mute to mute the participant.
   • The muted participant will receive a notification informing them that the host has muted them.

To Mute all Participants:

1. During an active conference, tap on Mute all.
2. All participants will receive a notification informing them that the host has muted them.

To Lock a Conference Call:

1. During an active conference, tap Lock.
   • If you do not see "Lock" on your screen, tap on More. Select Lock.
2. Press Unlock to enable people to join the conference.
   • The conference is unlocked, and anyone can join the conference call.

To transfer a call:

1. During a call, do one of the following:
   • Press Transfer to use the default transfer type.
   • Press and hold Transfer to use the non-default transfer type.
     • For example, if Blind is the default, press and hold Transfer to perform a Consultative transfer.
   • Press Transfer > More and select Blind or Consultative.
     • Depending on the default transfer type, either the Blind or Consultative option displays. For example, if the default transfer type is Blind, then you can select Consultative.
2. Dial a number or choose a contact from the call list or directory.
   • If the transfer type is set to Blind, the call is transferred immediately.
3. If the transfer type is set to Consultative, press Transfer after speaking with your contact.

Cancel a transfer:

If a contact does not answer the transfer or you want to remain speaking with the contact on your line, you can cancel the transfer before it is complete.

• Select Cancel.
  • The call is not transferred and becomes active.

When you are in a call, you can place a call on hold and resume the call. You can place any active call on hold.

To place a call on hold:

1. During an active call, select Hold.
   • If you're in the Calls screen, highlight the call first.
   • A hold icon (handset with a pause icon) is displayed on the line of the held call, and a red LED light flashes on the line key for all phones except VVX 201 phones.

To Resume a call:

1. You can view and resume all held calls in the Active Call, Lines, and Calls screens.
   • Select Resume.
   • From the Calls screen, select the call to highlight it, and select Resume.

To set call forwarding, you will need to set it manually using your Microsoft Teams client.

To Set Call Forwarding:

1. Open your Microsoft Teams client and click on your Avatar.
2. Navigate to Settings > Calls.
3. Select Forward my calls.
4. Enter the full DID of the device that you would like to forward your calls to.
5. Your calls will now be forwarded.