VVX 101 and VVX 201 Business Media Phone Quick Start Guide


Place Calls

You can only have one active call in progress on your phone.

You can use the handset, speakerphone, or headset for calls. During a call, you can change modes by picking up the handset, or by pressing the speaker phone or handset icon.

To place a call:

  • Do one of the following:
    • Pick up the handset, press the speaker or handset icon. See Figure 1.
    • Enter the phone number, press Dial and pick up the handset, or press the headset icon.
    • From the Lines screen, press the Line key, enter the phone number, and select Send.
    • From the Home screen, select New Call, enter the phone number, and press Send.
    • Select a Favorite from the Home Screen.
    • Select a contact from the Recent Calls list and select Dial.
    • Select a contact from the Contact directory and select Dial.

Answer Calls

You can answer calls using the handset, speakerphone, or a headset.

To answer a call:

  • Do one of the following:
    • To answer with the speakerphone, press the speaker icon, or press the Answer soft key. See Figure 2.
    • To answer with the handset, pick up the handset.
    • To answer with a headset, press the headset icon.

End Calls

You can only end active calls. To end a held call, you must resume the call first.

To end an active call:

  • Replace the handset in the cradle, press the speaker or headset icon, or press the End Call soft key.

To end a held call:

  • Highlight the held call and press Resume.
  • Press End Call.

Hold and Resume Calls

You can have multiple calls on hold and resume a call at any time.

To hold a call:

  • Highlight the call and press the Hold soft key.
  • Highlight the call and press the Resume soft key.

Transfer Calls

You can transfer calls to any contact and choose the way to transfer the call.  

To transfer a call:

  • Press and hold the Transfer soft key.
  • Choose Blind or Consultative.
  • Dial a number or choose a contact.
    • If you chose Blind, the call is transferred immediately.
  • If you chose Consultative, press the Transfer soft key after speaking with your contact.

Forward Calls

You can forward an incoming call to a contact or forward all incoming calls to a contact.

To forward an incoming call:

  • On the Incoming Call screen, select Forward.
  • Enter you contact's number and select Forward.

To forward all incoming calls:

  • On the Home screen, select Forward.
  • If you have more than one line, select a line.
  • Choose either Always, No Answer, or Busy.
  • Enter a contact's number, and select enable.
    • If you chose No Answer, you can enter the number of rings before the call is forwarded.

To disable call forwarding:

  • On the Home screen, select Forward or on the Idle screen, press the FWD softkey.
  • If you have more than one line, select a line.
  • Choose your forwarding type and select Disable.

Initiate a Conference Call

You can initiate a conference call with up to eight contacts.

To initiate a conference call:

  • Call a contact.
  • Select Conference and call your next contact.
  • When your contact answers, select Conference.

You can also join an active and held call into a conference call.

To join two calls into a conference call:

  • On the Calls screen, select Join.

Manage Conference Calls

With the Conference Management feature enabled, you can manage all or individual conference participants when you initiate a conference call.

To manage all conference participants:

  • Do one of the following:
    • Select hold to hold all participants

To manage individual participants:

  • Highlight a participant and select Manage.
  • Do one of the following:
    • Select Far Mute to mute the participant.
    • Select hold to place the participant on hold.
    • Select Remove to remove the participant from the conference and end the call with the participant.
    • Select Information to view information for the participant.
Voicemail, Contacts, & Recent Calls

View Recent Calls

You can view recent, placed, received, and missed calls.

To view recent calls:

  • Select Dirs > Recent Calls.

Listen to Voicemail

When you have new voicemail messages, the messages icon displays on your line.

To listen to voicemail:

  • On the Home screen, select Msgs.
  • Select Message Center > Connect.

View the Contact Directory

You can view and add contacts to the Contact Directory.

To view the Contact Directory:

  • From the Home screen, select Dirs > Contact Directory.

To add a contact to the Contact Directory:

  • In the Contact Directory, select Add.
  • Save the contact's information and select Save.

You can enter a number between 1 and 99 in the Favorite Index field to make a contact a favorite.


Enter Data

Use the dialpad keys to enter information.

To type with the dialpad keys:

  • Press a key repeatedly to view the character options and stop to select.
  • To backspace, press the backspace icon.

To type other characters:

  • Press Encoding.

When using the dialpad keys, use the 1, *, 0, and # keys.

Mute the Microphone

You can mute or unmute your microphone during calls.

To mute or unmute your microphone:

  • Press the mute microphone icon.
  • Microphone Mute or Microphone Unmute will display on the screen. (Pictured below)

Enable DND (Do Not Disturb)

You can enable Do Not Disturb when you do not want to receive calls.

To enable or disable DND:

  • On the Home Screen or Idle Screen, select DND.


Set Ringtones

You can set ringtones for incoming calls from all contacts and from individual contacts.

To set a ringtone for incoming calls:

  • Select Settings > Basic > Ring Type > and select a ringtone.

To set a ringtone for individual contacts:

  • Select Dirs > Contact Directory.
  • Choose a contact and select Edit.
  • Choose a ringtone and select Save.

Download Printable PDF Version Here:

Have more questions? Submit a request


Powered by Zendesk