BluIP Organizational Contact and Responsibility Document

Support  

Email  support@bluip.com

Phone  702-690-4455

Responsibilities

• All technical support issues
• All BroadSoft technical support and training

Provisioning  

Email  provisioning@bluip.com

Phone  702-690- 4400 Option 1, Option 2

Responsibilities

• All new and change orders for Broadsoft services placed in Orion
• All new and change orders for Unity and FaxBack services placed in Orion
• All new and change orders for NEW telephone numbers

LNP  (Local Number Portability)

Email  lnp@bluip.com

Phone  702-690- 4400 Option 1, Option 2

Responsibilities

• Processing all LNP orders placed in Orion
• Processing all Resporg (Toll Free Number ports) orders placed in Orion
• Processing all new toll free order number requests placed in Orion
• Processing all Directory Listing and CNAM orders

Orion Support

Email  vwitte@bluip.com

Phone  702-690-4428

Email  slance@bluip.com

Phone  702-690-4420

Responsibilities

• Orion training and support for order processes
• Orion training and support for retail billing system

Billing

Email  billing@bluip.com

Phone  818-839-6403

Responsibilities

• Wholesale billing questions