1) Select the options you want to enable music on hold for. The most common is for Call hold.
2) If you want to add a custom music on hold, select this bubble. If you want to leave the default music on hold in place, skip to step 4.
3) Click Choose File. File format must be WAV, U-Law, 8000 hz mono. If you need assistance formatting the file correctly, click Audacity - How to properly form a broadsoft acceptable WAV for greetings
4) Click OK to save changes.