How To - Price Adjustments Partner Level


To make a price change at the Partner Level log onto your Partner account.

Price changes at the Partner Level will change the pricing for every customer the service is current assigned.

Price changes at the retail level will not change your wholesale price.  A request for a wholesale price adjustment must be submitted to

Basic Price Adjustment [i.e. Auto Attendant or Basic Call Center Agent (no terms)]

Basic price adjustments are entered on the Service

From your Partner account:

  • Select the Setup tab
  • Select Services hyperlink
  • Select the Service Name Hyperlink (the example below is a Hosted product called Basic Call Center Agent)

If the product does not have Dial Tone as part of the price, just enter the total adjusted price.  

If the product does have a Dial Tone as part of the price, you need to exclude the Dial Tone portion from the price adjustment.  (i.e. the Basic Call Center Agent sells for $$59.99, the Package consists of  two Services - Base Fee ($46.99) and Dial Tone ($13.00).  Look-up the Dial Tone portion of the price from the list provided previously. You will need this information when making a price adjustment.

  • Enter the price adjustment in Base Fee (exclude the Dial Tone service amount if applicable)
  • Save

Note:  You can check the full price for those products with Dial Tone by going to Setup --> Packages.

Changing the Price on the Term Packages (12, 24 or 36 month)  

Price adjustments on term packages must be adjusted by adding a Discount Component to the Package

  • Select the Setup tab
  • Select Packages hyperlink
  • Click on the Term Package Name hyperlink (this example is a Hosted product with Dial Tone) .
  • Notice there are two Services associated with this Package because it is a Hosted product.
    • Base Fee (on all products)
    • Dial Tone (only on Hosted, Fax and Trunking products)
  • Select Add
  • From the drop-down menu, select Discount
  • Discount Type:  select "Price" from the drop-down menu
  • Amount:  enter the price of the product (exclude Dial Tone if applicable)
  • Save
  • Select Save again

Notice the price of the Basic Call Center Agent 12 Month ($44.99) = the Discount price ($31.99) + the Dial Tone ($13.00)

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