How To - Credit Taxes

Logon to the Customer account (not the Enterprise account)

Credits will be disbursed (applied to invoice balance) to the invoice with the oldest balance or if the customer has no balance, the credit will disburse on the next monthly invoice.

Credits will be issued (appear) on the next monthly invoice, unless you open the current monthly invoice

Entering the Credit to Appear on the Next Monthly Invoice

On the Customer account:

  • go to the Transactions tab
Entering the Credit to Appear on the Next Monthly Invoice
  • go to the CREDITS section
  • select Tax Adj.
  • Tax Code:  Select "Default" from the drop-down menu
  • Save

Enter the following information:

  • Amount: Enter the amount of the credit
  • Service: From the drop down menu, Select a specific service or select "Adjustments" or "Credits and Adjustments" (whatever the generic credit service is called)
  • Tax Rate:  Select appropriate tax from the drop-down menu
  • Detail: This information will appear on the customer's invoice as a description of the credit
  • Date: Defaults to the current date; you may change this if you want, but leaving as current date is fine
  • Posting Date: Defaults to the current date; you may change this if you want, but usually just leaving as current date is fine
  • Save

 

Entering a Credit to Appear on the Current Monthly Invoice

Credits should only be added to a current invoice if the invoice has not yet been sent to the customer. (Invoices that have been sent to the customer will have a date in the Date Sent column on the list of customer invoices. A Date Sent will be seen on the invoice list (Invoice Tab) if you either "Emailed" or "Printed" an invoice)

"Open" the invoice before creating the credit

"Close" the invoice after creating the credit

Opening an Invoice

  • Select the invoice you want to open by placing a check mark to the left of the invoice number
  • Select Open
  • You sill se the Status change from Closed to Open
Opening an Invoice

Entering the Credit

Follow the same steps listed above.

Closing an Invoice

Closing the invoice after the credit is created, is very important.  If you leave an invoice open, any transactions created will post to the open invoice.  And, if open during the next monthly invoice run, the new month will be posted to the open invoice

 

  • Select the invoice you want to open by placing a check mark to the left of the invoice number
  • Select Open
  • You sill se the Status change from Closed to Open
Closing an Invoice
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